At Exputo Inc. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting, support, and related services (“Services”). By using our Services, you agree to this Privacy Policy.
Information We Collect
We collect information in the following ways:
- Information You Provide:
- Contact details (name, email address, phone number, organization)
- Billing information (business address, payment method)
- Technical details necessary to provide hosting or support
- Content or configuration files you upload to our systems
- Automatically Collected Information:
- IP addresses and access logs
- Browser and device information
- Usage data related to server performance and uptime
How We Use Your Information
We use your information to:
- Provide, maintain, and secure our hosting and related services
- Communicate with you about support, updates, or billing
- Improve and optimize system performance
- Meet our contractual and legal obligations
We do not sell or rent your personal information to third parties.
Data Storage and Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your data from loss, misuse, or unauthorized access. While no system is completely secure, we follow industry best practices such as:
- Encrypted HTTPS and SFTP communications
- Firewall protection and intrusion monitoring
- Access controls for authorized personnel only
Data Retention
We retain your information only as long as needed to provide the Services, fulfill contractual obligations, or comply with legal requirements. When data is no longer needed, it is securely deleted or anonymized.
Sharing of Information
We may share limited information only in these cases:
- Service providers: Vendors assisting in operations (e.g., billing, cloud infrastructure, support) who are bound by confidentiality agreements.
- Legal compliance: When required by law, regulation, or court order.
- Business transfers: In the event of a merger, acquisition, or sale of assets, subject to confidentiality protections.
We do not share or disclose user content or data hosted on client systems unless required by law or explicitly authorized.
Client Data and Hosting Content
For hosting clients, you remain the data controller of your content. We act as a data processor only for the purpose of providing hosting and related technical services. We do not access, copy, or modify your hosted data except as required for maintenance or support under your agreement.
Cookies and Analytics
Our website may use minimal cookies or analytics tools to measure site performance. We do not use third-party tracking or advertising cookies.
International Data Transfers
If you are located outside the United States, please note that we may store and process data in the U.S. or other jurisdictions where we operate. We use reasonable safeguards to ensure data protection consistent with applicable laws, including GDPR where required.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access or correct your personal information
- Request deletion of your personal information
- Object to or limit data processing
To exercise these rights, contact us at support@exputo.com.
Data Breach Notification
If we become aware of a confirmed breach that affects your personal or hosted data, we will notify you promptly and provide relevant details, consistent with our legal obligations and industry standards.
Third-Party Links
Our website or services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our Services constitutes your acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@exputo.com.